Delivery Information

Delivery Information

 

Free And Safe Delivery Straight To Your Home!

 

  • icon-truck Delivery is available only within Klang Valley, Kuala Lumpur & Putrajaya. To enquire about delivery outside of this location, please email us at shop@cavenzi.com for more information.

 

Learn More About Our Delivery Charges

 


Free Delivery Area Indicated in the Highlighted Red Zone Below

STANDARD / STANDARD+ DELIVERY

applicable to Kuala Lumpur, Putrajaya, Klang Valley

Standard delivery charges by truck will be capped at RM 100 for a single delivery.

Above standard charges apply for delivery within Klang Valley and selected area of Selangor & Kuala Lumpur

Delivery on Monday-Saturday excluding public holiday.

Our delivery will normally take around 7-14 working days depends on stock availability. Our delivery team will contact you 3-5 working days prior to actual delivery date.

On-site assembly of items delivered by us is complimentary. Worry no more about assembling your furniture from scratch and let our dedicated and professional furniture delivery team help you at no additional cost. Please note that, at present, our team is unable to undertake installation works that require permanent fixing on your home’s physical structure such as wall drilling and installation of pendant lighting.

OUTSTATION DELIVERY

applicable to other states in Peninsular Malaysia.

 

Outstation State Promo Delivery Fee With Purchase Amount Delivery Time Frame
Zone A Perak, Penang, Melaka, Johor, Pahang   RM 8,000 & above 4-6 weeks
RM400 per trip Below RM8,000
Zone B Kedah, Terengganu, Perlis, Kelantan   RM10,000 & above 4-6 weeks
RM700 per trip Below RM10,000

 

State Special Delivery per Truck
Melaka RM450
Pahang RM800
Johor RM900
Perak RM1000
Penang RM1200
Kedah RM1300
Terengganu RM1300
Kelantan RM1300
Perlis RM1300
Langkawi RM3200

 

Learn More About Our Delivery Time

 

  • Items in stock: 10-14 working days for icon-truck items and 5-7 working days for icons-parcelitems.
  • Items that are out of stock: Please email or call us for assistance.
  • Made to order items: 4-6 weeks
  • Pre-order items: 8-12 weeks.
  • For more accurate delivery lead time on out-of-stock and pre-order items, kindly email us at shop@cavenzi.com.

 

What Are Pre-Order Items?

At Cavenzi, we aim to offer a wider range of furnishing styles and designs for you. To achieve this, certain items may only be produced specially according to order. Such items under the pre-order programme may be customised to your preference.

 

Fee On Last Minute Change Of Delivery Time /Delivery Address

 

  • Our delivery team will call to confirm your delivery date/address, once the date and address is mutually agreed, we will proceed to book a truck and arrange for delivery.
  • You can call to change the delivery date/address but we need an advance notice of at least 3 working days.
  • Any delivery date/delivery time/delivery address change that is made 2 working days before the delivery date will be subjected to a fee.
  • The fee will be as per the shipping charge made during the purchase of the order.

 

Disposal Charges

 

Item Disposal charge /piece
1 Seater Sofa RM 100
2 Seater Sofa RM 100
3 Seater Sofa RM 100
L-shape /Sectional Sofa RM 150 – 200
Sofa Bed RM 100
King Bed RM 150
Queen Bed RM 150
Single/Super Single Bed RM 150
Dining Table (Glass) RM 150
Dining Table (Wood) RM 100
Dining Chair RM 30
Wardrobe RM 150
Sideboard RM 150

 

  • The above rate for disposal charges is for item(s) that can be dismantled only (customer must confirm that the item(s) can be dismantled).
  • In the case that customer(s) is unsure whether the item(s) can be dismantled or not, please get advice from our delivery/retail team as the disposal charges might be different or additional charges might be incurred.
  • Customer(s) MUST inform our delivery team/retail team in advance if there are item(s) for disposal.
  • Disposal fee must be made to Cavenzi at least 3 days before the delivery/disposal date.
  • Disposal fee is maxed RM350 at one time/address.
  • Relocation fee is RM150 within 50km.

 

Self-Collection Information(Warehouse Only)

 

Self-Collection At Warehouse

Once we receive your order, our warehouse delivery team will contact customers via call/WhatsApp within 3 working days to make an appointment for your self-collection date.
At least 2 working days prior to the self-collection date needed for our warehouse to prepare and ready your ordered item(s).
Made to order item(s) and pre-order item(s) will have a longer self-collection period.

Time Frame for Self-collection at Warehouse
Monday – Saturday: 2 pm – 5 pm (exclude public holiday)

Customers to bring the proof of the Sales Order upon self-collection.
Customers to bring their manpower and suitable transportation that could fit in their ordered item(s).