User Data Deletion Instructions
Last Updated: 24 August 2026
Cavenzi Design Sdn Bhd (โCavenziโ, โweโ, โusโ or โourโ) respects your privacy and provides customers with a way to request deletion of their Personal Data, subject to applicable legal and legitimate retention requirements.
This page explains how you can request deletion of Personal Data associated with your interactions with Cavenzi, including information provided through our website, WhatsApp Business, customer service channels and other digital services.
How to Request Data Deletion
To request deletion of your Personal Data, please email:
Use the subject:
Personal Data Deletion Request
Please provide sufficient information for us to identify the relevant records, such as:
- Your name;
- Your email address, if applicable;
- The telephone or WhatsApp number used to communicate with us; and
- A brief description of the Cavenzi service, transaction or communication concerned.
Please do not send passwords, payment card details or unnecessary sensitive information with your request.
Identity Verification
To protect your Personal Data from unauthorised deletion or disclosure, we may ask for reasonable additional information to verify your identity or confirm that you are authorised to make the request.
We will only request information reasonably necessary for this purpose.
What Happens After Your Request
After receiving and verifying a valid deletion request, we will take reasonable steps to identify the Personal Data covered by your request and delete or anonymise it where required and appropriate.
Where relevant, we will also take reasonable steps to communicate the deletion request to service providers processing the affected Personal Data on our behalf.
We will endeavour to respond within the period required under applicable law.
Information We May Need to Retain
Certain information may need to be retained where required or permitted for purposes including:
- Compliance with legal or regulatory obligations;
- Accounting, taxation and transaction records;
- Warranty and after-sales obligations;
- Establishing, exercising or defending legal claims;
- Fraud prevention and security;
- Resolving complaints or disputes; and
- Other legitimate purposes permitted under applicable law.
Where information must be retained, we will limit its continued processing as appropriate and retain it only for as long as reasonably necessary.
WhatsApp and Customer Service Data
If you have communicated with Cavenzi through WhatsApp Business or another customer service channel, your request may include Personal Data held by Cavenzi in connection with those communications.
Please note that WhatsApp and other third-party platforms may independently retain or process information under their own privacy policies. A deletion request submitted to Cavenzi applies to Personal Data controlled by Cavenzi and does not automatically delete information independently controlled by a third-party platform.
Contact Us
For data deletion requests or questions concerning your Personal Data, contact:
Data Protection Officer
Cavenzi Design Sdn Bhd
25, Jalan Kasturi 3, Plaza Kasturi
Off Jalan Balakong
43200 Cheras, Selangor
Malaysia
Email: privacy@cavenzi.com
Telephone / WhatsApp: 013-3238 987
For more information about how we collect, use, retain and protect Personal Data, please refer to our Privacy & Cookies Policy at: