Terms & Conditions

Last Updated: 24 August 2026

1. Introduction

Welcome to Cavenzi.

These Terms & Conditions (“Terms”) govern your access to and use of the website at www.cavenzi.com (“Website”), our online shopping services, WhatsApp and other customer service channels, and related services provided by Cavenzi Design Sdn. Bhd. (“Cavenzi”, “we”, “us” or “our”).

Company SSM Registration No.: 200401000148

By accessing or using our Website or Services, you agree to these Terms. If you do not agree with these Terms, please discontinue use of the relevant Website or Services.

These Terms should be read together with our Privacy & Cookies Policy, Refund & Returns Policy and other policies or terms applicable to particular products, promotions or Services.

2. Definitions

For purposes of these Terms:

• “Website” means www.cavenzi.com and pages operated by Cavenzi under that domain.
• “Services” means our Website, online shopping facilities, customer service channels, WhatsApp Business services and other services made available by Cavenzi.
• “Products” means furniture, home furnishing products and other goods offered by Cavenzi.
• “User”, “you” and “your” mean any person accessing or using our Website or Services.
• “Order” means a request to purchase Products from us that has been submitted through an accepted sales channel.

3. Use of Our Website and Services

You agree to use our Website and Services only for lawful purposes.

You must not:

1. use our Website or Services in violation of applicable local, national or international laws or regulations;
2. use them for fraudulent, deceptive, abusive or unlawful purposes;
3. attempt to gain unauthorised access to our Website, servers, systems, accounts or data;
4. knowingly introduce viruses, malware or other harmful material;
5. interfere with or disrupt the proper operation or security of our Website or Services;
6. impersonate another person or misrepresent your identity or authority;
7. use automated systems to scrape, extract or collect information from our Website in a manner that materially interferes with its operation; or
8. misuse our customer service or communication channels.

We reserve the right to restrict or suspend access where reasonably necessary to protect our customers, employees, Website, systems or business.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, photographs, prices and other information displayed on our Website or provided through our customer service channels are accurate.

However, photographs and digital displays may not perfectly represent actual Products. Colour, texture, grain, pattern and appearance may vary due to lighting, screen settings, photography, manufacturing variations and the characteristics of materials.

Measurements may also be subject to reasonable manufacturing tolerances.

Product information may be updated or corrected without prior notice.

Where specific dimensions, materials, colours, compatibility or other characteristics are particularly important to your purchase, please confirm them with us before placing or finalising your Order.

5. Product Availability

All Products are subject to availability.

The appearance of a Product on our Website does not guarantee that it is currently available for immediate delivery.

Stock availability, lead times and delivery estimates may change.

We may discontinue Products, modify specifications or substitute components where reasonably necessary, subject to applicable consumer rights and any agreement made with you.

6. Prices and Promotions

Prices displayed on our Website or communicated through our Services are subject to change unless an Order or quotation has already been accepted by us on agreed terms.

We make reasonable efforts to display accurate prices. However, errors may occasionally occur.

If we discover a material pricing error before accepting or fulfilling an Order, we may contact you to confirm the correct price or cancel the affected Order and arrange an appropriate refund where payment has already been received.

Promotions, discounts, vouchers and promotional codes may be subject to separate eligibility requirements, validity periods, stock availability and other conditions.

Unless otherwise stated, promotions cannot necessarily be combined.

7. Orders

Submitting an Order does not necessarily mean that we have accepted it.

An Order is subject to confirmation and acceptance by Cavenzi.

We may decline or cancel an Order where reasonably necessary, including where:

• a Product is unavailable;
• incorrect pricing or product information has been displayed;
• payment cannot be verified;
• we reasonably suspect fraud or unauthorised activity;
• delivery cannot reasonably be completed to the requested location; or
• accepting the Order would violate applicable law.

Where we cancel an Order after receiving payment, we will arrange an appropriate refund in accordance with the applicable payment method and our policies.

8. Payments

You agree to provide accurate and authorised payment information when making a purchase.

By providing payment information, you represent that you are authorised to use the relevant payment method.

Payments made through our Website may be processed by third-party payment gateway providers, banks, digital wallet providers or other authorised payment service providers.

Their services may also be subject to their own terms and privacy policies.

We do not guarantee that every payment method will be available at all times.

9. Delivery and Fulfilment

Delivery availability, charges and estimated delivery times may depend on the Product, quantity, destination, access conditions and other circumstances.

Delivery dates and times are estimates unless expressly agreed otherwise.

Customers are responsible for providing accurate delivery information and ensuring reasonable access to the delivery location.

Additional charges may apply where special handling, difficult access, additional manpower, repeated delivery attempts or other services are required, where communicated and agreed as applicable.

Please inspect Products within a reasonable period after delivery and notify us promptly if there is an apparent issue.

10. Returns, Refunds and Warranties

Returns, refunds, exchanges and applicable warranties are subject to our Refund & Returns Policy, applicable product warranty terms and Malaysian law.

Nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be excluded under applicable consumer protection legislation.

11. WhatsApp and Digital Customer Service

Cavenzi may provide customer service through WhatsApp Business, social media, email, telephone or other communication channels.

These channels may be used to:

• answer product enquiries;
• provide product information;
• assist with availability and pricing enquiries;
• assist with Orders;
• provide delivery information;
• handle warranty and after-sales matters;
• provide customer support; and
• send other permitted service or promotional communications.

Information provided through messaging channels is intended to assist customers but may need to be verified before an Order, payment or other transaction is finalised.

Where there is a material discrepancy between an informal automated response and a confirmed invoice, Order confirmation, written quotation or agreement issued by Cavenzi, the confirmed transaction document will generally prevail, subject to applicable law.

Your use of third-party messaging platforms such as WhatsApp is also subject to the relevant platform provider’s terms and policies.

12. Automated and AI-Assisted Services

Cavenzi may use automated systems and artificial intelligence-assisted tools to support customer service.

These systems may assist with activities such as:

• answering frequently asked questions;
• identifying the nature of an enquiry;
• retrieving product or service information;
• searching Cavenzi’s knowledge resources;
• suggesting or generating responses;
• maintaining conversation context;
• routing enquiries to staff; and
• summarising customer communications.

Automated or AI-assisted responses are provided for convenience and customer-service purposes.

Although we take reasonable steps to improve their accuracy, automated systems can occasionally misunderstand a question or provide incomplete, outdated or incorrect information.

You should seek confirmation from Cavenzi staff before relying on an automated response where the information is important to a purchase, including final pricing, stock availability, dimensions, specifications, delivery commitments, warranties or contractual terms.

Customers may request human assistance where reasonably available.

Our handling of Personal Data through these systems is governed by our Privacy & Cookies Policy.

13. Customer Communications

You are responsible for ensuring that information you provide to us is reasonably accurate and complete.

Please do not send passwords, unnecessary identification documents, payment card credentials or other unnecessary sensitive information through WhatsApp, social media or general customer service channels.

We may retain relevant communications in accordance with our Privacy & Cookies Policy and applicable law.

14. Intellectual Property

Unless otherwise stated, the Website and its content, including text, photographs, product images, graphics, logos,