Terms & Conditions
Last Updated: 24 August 2026
1. Introduction
Welcome to Cavenzi.
These Terms & Conditions (“Terms”) govern your access to and use of the website at www.cavenzi.com (“Website”), our online shopping services, WhatsApp and other customer service channels, and related services provided by Cavenzi Design Sdn. Bhd. (“Cavenzi”, “we”, “us” or “our”).
Company SSM Registration No.: 200401000148
By accessing or using our Website or Services, you agree to these Terms. If you do not agree with these Terms, please discontinue use of the relevant Website or Services.
These Terms should be read together with our Privacy & Cookies Policy, Refund & Returns Policy and other policies or terms applicable to particular products, promotions or Services.
2. Definitions
For purposes of these Terms:
- “Website” means www.cavenzi.com and pages operated by Cavenzi under that domain.
- “Services” means our Website, online shopping facilities, customer service channels, WhatsApp Business services and other services made available by Cavenzi.
- “Products” means furniture, home furnishing products and other goods offered by Cavenzi.
- “User”, “you” and “your” mean any person accessing or using our Website or Services.
- “Order” means a request to purchase Products from us that has been submitted through an accepted sales channel.
3. Use of Our Website and Services
You agree to use our Website and Services only for lawful purposes.
You must not:
- use our Website or Services in violation of applicable local, national or international laws or regulations;
- use them for fraudulent, deceptive, abusive or unlawful purposes;
- attempt to gain unauthorised access to our Website, servers, systems, accounts or data;
- knowingly introduce viruses, malware or other harmful material;
- interfere with or disrupt the proper operation or security of our Website or Services;
- impersonate another person or misrepresent your identity or authority;
- use automated systems to scrape, extract or collect information from our Website in a manner that materially interferes with its operation; or
- misuse our customer service or communication channels.
We reserve the right to restrict or suspend access where reasonably necessary to protect our customers, employees, Website, systems or business.
4. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, dimensions, photographs, prices and other information displayed on our Website or provided through our customer service channels are accurate.
However, photographs and digital displays may not perfectly represent actual Products. Colour, texture, grain, pattern and appearance may vary due to lighting, screen settings, photography, manufacturing variations and the characteristics of materials.
Measurements may also be subject to reasonable manufacturing tolerances.
Product information may be updated or corrected without prior notice.
Where specific dimensions, materials, colours, compatibility or other characteristics are particularly important to your purchase, please confirm them with us before placing or finalising your Order.
5. Product Availability
All Products are subject to availability.
The appearance of a Product on our Website does not guarantee that it is currently available for immediate delivery.
Stock availability, lead times and delivery estimates may change.
We may discontinue Products, modify specifications or substitute components where reasonably necessary, subject to applicable consumer rights and any agreement made with you.
6. Prices and Promotions
Prices displayed on our Website or communicated through our Services are subject to change unless an Order or quotation has already been accepted by us on agreed terms.
We make reasonable efforts to display accurate prices. However, errors may occasionally occur.
If we discover a material pricing error before accepting or fulfilling an Order, we may contact you to confirm the correct price or cancel the affected Order and arrange an appropriate refund where payment has already been received.
Promotions, discounts, vouchers and promotional codes may be subject to separate eligibility requirements, validity periods, stock availability and other conditions.
Unless otherwise stated, promotions cannot necessarily be combined.
7. Orders
Submitting an Order does not necessarily mean that we have accepted it.
An Order is subject to confirmation and acceptance by Cavenzi.
We may decline or cancel an Order where reasonably necessary, including where:
- a Product is unavailable;
- incorrect pricing or product information has been displayed;
- payment cannot be verified;
- we reasonably suspect fraud or unauthorised activity;
- delivery cannot reasonably be completed to the requested location; or
- accepting the Order would violate applicable law.
Where we cancel an Order after receiving payment, we will arrange an appropriate refund in accordance with the applicable payment method and our policies.
8. Payments
You agree to provide accurate and authorised payment information when making a purchase.
By providing payment information, you represent that you are authorised to use the relevant payment method.
Payments made through our Website may be processed by third-party payment gateway providers, banks, digital wallet providers or other authorised payment service providers.
Their services may also be subject to their own terms and privacy policies.
We do not guarantee that every payment method will be available at all times.
9. Delivery and Fulfilment
Delivery availability, charges and estimated delivery times may depend on the Product, quantity, destination, access conditions and other circumstances.
Delivery dates and times are estimates unless expressly agreed otherwise.
Customers are responsible for providing accurate delivery information and ensuring reasonable access to the delivery location.
Additional charges may apply where special handling, difficult access, additional manpower, repeated delivery attempts or other services are required, where communicated and agreed as applicable.
Please inspect Products within a reasonable period after delivery and notify us promptly if there is an apparent issue.
10. Returns, Refunds and Warranties
Returns, refunds, exchanges and applicable warranties are subject to our Refund & Returns Policy, applicable product warranty terms and Malaysian law.
Nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be excluded under applicable consumer protection legislation.
11. WhatsApp and Digital Customer Service
Cavenzi may provide customer service through WhatsApp Business, social media, email, telephone or other communication channels.
These channels may be used to:
- answer product enquiries;
- provide product information;
- assist with availability and pricing enquiries;
- assist with Orders;
- provide delivery information;
- handle warranty and after-sales matters;
- provide customer support; and
- send other permitted service or promotional communications.
Information provided through messaging channels is intended to assist customers but may need to be verified before an Order, payment or other transaction is finalised.
Where there is a material discrepancy between an informal automated response and a confirmed invoice, Order confirmation, written quotation or agreement issued by Cavenzi, the confirmed transaction document will generally prevail, subject to applicable law.
Your use of third-party messaging platforms such as WhatsApp is also subject to the relevant platform provider’s terms and policies.
12. Automated and AI-Assisted Services
Cavenzi may use automated systems and artificial intelligence-assisted tools to support customer service.
These systems may assist with activities such as:
- answering frequently asked questions;
- identifying the nature of an enquiry;
- retrieving product or service information;
- searching Cavenzi’s knowledge resources;
- suggesting or generating responses;
- maintaining conversation context;
- routing enquiries to staff; and
- summarising customer communications.
Automated or AI-assisted responses are provided for convenience and customer-service purposes.
Although we take reasonable steps to improve their accuracy, automated systems can occasionally misunderstand a question or provide incomplete, outdated or incorrect information.
You should seek confirmation from Cavenzi staff before relying on an automated response where the information is important to a purchase, including final pricing, stock availability, dimensions, specifications, delivery commitments, warranties or contractual terms.
Customers may request human assistance where reasonably available.
Our handling of Personal Data through these systems is governed by our Privacy & Cookies Policy.
13. Customer Communications
You are responsible for ensuring that information you provide to us is reasonably accurate and complete.
Please do not send passwords, unnecessary identification documents, payment card credentials or other unnecessary sensitive information through WhatsApp, social media or general customer service channels.
We may retain relevant communications in accordance with our Privacy & Cookies Policy and applicable law.
14. Intellectual Property
Unless otherwise stated, the Website and its content, including text, photographs, product images, graphics, logos, trademarks, designs, videos and other materials, are owned by or licensed to Cavenzi and are protected by applicable intellectual property laws.
You may access and use Website content for personal, non-commercial purposes relating to your dealings with Cavenzi.
You may not reproduce, distribute, modify, commercially exploit or otherwise use protected material without the prior permission of the relevant rights holder, except where permitted by law.
Third-party trademarks and materials remain the property of their respective owners.
15. Third-Party Websites and Platforms
Our Website and Services may contain links to or integrations with third-party websites, payment services, messaging platforms, marketplaces, social media services and other external services.
These may include platforms on which Cavenzi maintains an official presence.
Third-party services operate independently and may have their own terms, privacy policies and practices.
We are not responsible for the operation, availability, content or independent practices of third-party services except to the extent responsibility cannot lawfully be excluded.
16. Privacy and Personal Data
Our collection, use, processing, storage and disclosure of Personal Data are governed by our Privacy & Cookies Policy.
The Privacy & Cookies Policy also explains how Personal Data may be processed when you communicate with us through WhatsApp or interact with automated and AI-assisted customer service systems.
Our Privacy & Cookies Policy is available at:
17. Security
We take reasonable measures to maintain the security of our Website and Services.
However, Internet-based services cannot be guaranteed to be completely secure, uninterrupted or free from errors or malicious activity.
You are responsible for maintaining appropriate security for your own devices, accounts and Internet connections.
You should contact us if you believe that a communication claiming to originate from Cavenzi may be fraudulent.
18. Availability of the Website and Services
We aim to keep our Website and Services available, but we do not guarantee uninterrupted or error-free availability.
Access may occasionally be interrupted because of maintenance, updates, technical problems, third-party service interruptions, security events or circumstances beyond our reasonable control.
We may modify, suspend or discontinue parts of our Website or Services where reasonably necessary.
19. Disclaimers
To the extent permitted by law, our Website and general informational Services are provided on an “as is” and “as available” basis.
While we make reasonable efforts to provide accurate and useful information, we do not warrant that all Website content or automated responses will always be complete, current or error-free.
This section does not affect warranties, representations or consumer rights that cannot lawfully be excluded.
20. Limitation of Liability
To the fullest extent permitted by applicable law, Cavenzi will not be liable for indirect, incidental, special or consequential loss arising solely from your use of or inability to use our Website or general informational Services.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms is intended to exclude or restrict statutory rights available to consumers under Malaysian law.
21. Indemnity
To the extent permitted by law, you agree to be responsible for losses reasonably incurred by Cavenzi arising directly from your unlawful use of our Website or Services, your intentional misuse of our systems, or your infringement of another person’s rights.
This provision does not apply to losses caused by Cavenzi’s own acts or omissions or where such responsibility cannot lawfully be imposed.
22. Suspension and Termination
We may suspend or terminate access to particular Services where we reasonably believe that a User has:
- materially violated these Terms;
- engaged in fraudulent or unlawful activity;
- attempted to compromise our systems or security;
- abused our employees or customer service channels; or
- created a material risk to Cavenzi, our customers or third parties.
Where appropriate, we may refer suspected unlawful conduct to the relevant authorities.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, technology or applicable laws.
Updated Terms will be published on this page together with a revised “Last Updated” date.
Changes will apply from their stated effective date and will not ordinarily apply retrospectively to transactions already concluded unless required by law or agreed with you.
24. Severability
If any provision of these Terms is determined by a competent authority to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
25. No Waiver
If we do not immediately exercise a right or remedy available under these Terms, this does not mean that we have waived that right or remedy.
26. Governing Law and Jurisdiction
These Terms, their subject matter and their formation, including any non-contractual disputes or claims, are governed by the laws of Malaysia.
Subject to applicable consumer rights and mandatory laws, the parties submit to the jurisdiction of the courts of Malaysia.
27. Contact Us
If you have questions about these Terms or our Services, please contact:
Cavenzi Design Sdn. Bhd.
Website: www.cavenzi.com
Email: privacy@cavenzi.com
Telephone / WhatsApp: 013-3238 987
For privacy-related enquiries, please refer to our Privacy & Cookies Policy.